Quality Control Manager

POSITION OBJECTIVE :

The Mobile Integration Center (MIC) QC Manager is responsible for the quality policies and procedures of the MIC Department ensuring a 99%+ quality score. This includes understanding the customer's requirements and validating that our policies and procedures adhere to the customer's needs. The Quality Control Manager will ensure the MIC's quality procedures / processes support efficient workflows. The Quality Control Manager will work closely with the MIC Staging Managers to ensure that all Stratix quality control procedures are being followed.

To be successful, the Quality Control Manage r should have excellent communication and listening skills, with strong observational, analytical, and problem-solving skills. A basic understanding of regulatory compliance and be skilled in understanding scientific and technical data. If additional quality check points are required, the Quality Control Manager will make recommendations to Team Leads and / or Supervisors and assist with updating, creating and documenting processes. The Quality Manager will capture data and produce metrics related to the pass / fail percentage of work performed by the Quality Control team at Stratix.

KEY RESPONSIBILITIES

• Management of the MIC Audit, MIC Tech Support and MIC First Article Review process.
• Devising ways to improve the production process to ensure higher-quality goods.
• Responsible for the First Article review and approval for new projects.
• Provides leadership and guidance to MIC team members, ensuring accountability and alignment with department quality goals.
• Preparing reports by collecting, analyzing, and summarizing quality data.
• Send out issue summaries to managers / directors of other departments and work with them on solutions to help reduce the issues that we have during production.
• Analyzes quality metrics, identifies root causes of issues, and implements corrective actions to eliminate inefficiencies and reduce errors.
• Leads by example by maintaining a strong floor presence and a deep understanding of MIC processes, with the ability to step in operationally when necessary.
• Work with other MIC managers to address operational challenges quickly and effectively.
• Oversees coaching, and development for the MIC team, fostering a culture of continuous improvement and engagement.
• Other duties and strategic initiatives as assigned.

LEADERSHIP COMPETENCIES

QUALIFICATIONS