Patient Service Representative

A company is looking for a Patient Service Representative to provide exceptional customer service and support to patients.

Key Responsibilities

Answer calls and emails promptly, addressing patient inquiries and requests

Document call information and maintain knowledge of products and services

Resolve customer complaints and ensure adherence to HIPAA guidelines

Required Qualifications

High school diploma or equivalent required; Associate's degree preferred

Previous experience in healthcare, insurance, or patient services preferred

Knowledge of respiratory therapy or DME services preferred

One year of work-related experience required for Level I; additional experience needed for higher levels

Familiarity with Medicare, Medicaid, and commercial insurance processes preferred