Director of Patient & Family Engagement (Pediatric Therapy)

Job Description

Job Description

Salary : Depending on Experience

We are seeking a dynamic and compassionate Director of Patient & Family Engagement to lead efforts in creating an exceptional experience for every family we serve at Little Land Pediatric Therapy and Recess Pediatric Therapy. This leadership role oversees the pediatric therapy scheduling / administration department and supervises special programs at Little Land, including birthday parties, Parents Night Out, Sensory Art, Music Exploration, and other family-centered events.

The ideal candidate will bring a blend of pediatric therapy scheduling experience, early childhood program knowledge, customer service expertise, and marketing / sales insight. This is a full-time, in-office role based in Austin, TX, reporting directly to the CEO. Occasional travel may be required to support other clinic locations and community programs.

Key Responsibilities

Therapy Scheduling & Administration

• Lead the scheduling and administrative team that manages patient intake, evaluations, recurring sessions, reschedules, and make-up visits.
• Ensure timely, efficient, and family-centered communication throughout the therapy onboarding and scheduling process.
• Collaborate with clinical leaders to balance caseloads and optimize therapy schedules.
• Track scheduling performance metrics, including cancellations, no-shows, and waitlist management.

Family Engagement & Customer Experience

Special Programs Oversight (Little Land)

Team Leadership & Development

Marketing & Community Partnerships

Qualifications

Bachelors degree in Healthcare Administration, Early Childhood Education, Business, or related field preferred.

Strong leadership, team management, and interpersonal skills.

Compensation & Benefits

Why Join Us?

At Little Land and Recess Pediatric Therapy, we are committed to creating a warm, family-centered environment where children can thrive. As Director of Patient & Family Engagement, you will play a pivotal role in shaping family experiences, ensuring operational excellence, and supporting programs that bring joy and growth to children and their families.