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Account Specialist Manager, Tax

Account Specialist Manager, Tax

USA JobsAnn Arbor, MI, US
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Manager, Account Specialist

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.

About the Role

As the Manager, Account Specialist, you will lead a team responsible for driving renewals and commercial execution across a portfolio of customers. This role combines leadership, operational excellence, and strategic oversight to ensure retention, accurate forecasting, and incremental growth through upsell and cross-sell opportunities. You'll partner closely with Customer Success, Sales, Finance, and Legal to deliver a seamless renewal experience and maintain commercial accuracy.

Key Responsibilities

  • Team Leadership
  • Operational Excellence
  • Commercial Strategy
  • Cross-Functional Collaboration
  • Data & Forecasting
  • Process Improvement
  • Success Metrics

About You

The best leaders in this role combine commercial acumen with a passion for team development and operational rigor. You thrive in a fast-paced environment, balancing strategic priorities with hands-on execution.

What Makes You Stand Out

  • Leadership Mindset
  • Commercial Expertise
  • Operational Discipline
  • Collaborative Approach
  • Analytical & Data-Driven
  • Change Agent

    • Qualifications

  • Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
  • 5+ years in account management, renewals, or commercial operations, with at least 2 years in a leadership role.
  • Experience in SaaS or recurring revenue environments.
  • Proficiency in CRM and quoting tools (e.g., Salesforce, CPQ platforms).
  • Advanced English proficiency both written and oral. Candidates will be tested before setting up an interview.

    • What's in it For You?

    Hybrid Work Model : We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

    Flexibility & Work-Life Balance : Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible

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    Account Specialist • Ann Arbor, MI, US

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