Customer Support Specialist

Unilux BrandCleveland, OH, US

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Job Description

Description

Job Description :

We are seeking a motivated and dedicated Customer Support Specialist to join our dynamic team. In this pivotal role, you will be the first point of contact for our customers, providing exceptional service and support to address their needs and concerns. Your main responsibility will be to assist customers via phone, email, or live chat while ensuring a seamless and positive experience.

Key Responsibilities

Responsibilities :

Respond to customer inquiries via phone, email, or live chat in a timely manner.
Provide accurate information about products and services to customers.
Troubleshoot and resolve customer issues efficiently and professionally.
Document all customer interactions in the customer relationship management (CRM) system.
Collaborate with internal teams to escalate complex issues and implement solutions.
Follow up with customers to ensure their issues have been resolved to their satisfaction.

Skills, Knowledge and Expertise

Skills & Qualifications :

Proven experience in a customer service role, preferably in a support environment.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Knowledge of customer service software and tools, including CRM systems.

A positive attitude and a passion for helping others succeed.

Benefits

Benefits :

Opportunities for professional growth and career advancement.

Comprehensive training and ongoing support.

Health, dental, and vision insurance.

Paid time off and holidays.

A collaborative and innovative work environment.

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Customer Support Specialist • Cleveland, OH, US