MUSCP - Outpatient Services Coordinator - Psychiatry : Women's Reproductive Behavioral Health Clinic

Physician Medical Office Coordinator

Coordinate and manage the operations of a physician medical office in the Department of Psychiatry. Greets and welcomes patients and families in person or on the telephone. Optimizes the patients' experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling, and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background.

Education and Work Experience : High School diploma or equivalent education required. One year of customer service experience required. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers, and establish and maintain effective relationships with others.

Degree of Supervision : Minimal; weekly or biweekly check-ins with supervisor will occur.

Job Responsibility : Upon patient arrival, obtain and update demographic and insurance information for all patients for in office / in person visits. For virtual visits, the Care Coordinator needs to call the patient to verify this information. (20%)

• Enter and / or update all required personal and financial information in a timely manner for maximum payment and timely and accurate billing.
• Prepare any information or paperwork for patient visit.
• Coordinate any necessary care including : Check-in, check-out, faxing, and scheduling (for example : appointments, studies or procedures).
• Secure and properly scan insurance card(s), identification, and signed forms as required.
• Prior to the visit, verify insurance using various methods to determine benefits and obtain authorization, referrals, or pre-certification as needed.
• Follow procedures to accurately identify a patient and apply the patient identification bracelet, if applicable.
• Register patients by downtime procedures including recovery after downtime.
• Maintain working knowledge of all contracts to include insurance benefits, preferred hospitals, laboratories, and pre-authorizations.
• Perform other position appropriate duties as required in a professional and courteous manner.
• Monitor the Psych Missing Reg Items WQ daily to ensure your and clinic edits are completed.
• Review the DAR from prior days to ensure no patients are still in the scheduled status.

Job Responsibility : Ensure the rescheduling of all patients, whether in person or virtual. (20%)

Job Responsibility : Meet standard productivity metrics while performing the pre-registration and registration process. (10%)

Job Responsibility : Complete all regulatory and compliance related forms for the visit. (10%)

Job Responsibility : Provide the primary support to Psychiatrists, Fellows, Residents, Psychologists, APPs, LISWs, LPCs, PhD Interns, and students. (10%)

Job Responsibility : Provide general office coordination. (5%)

Job Responsibility : Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement. (10%)

Job Responsibility : Demonstrate commitment to positive patient and family experiences and excellence in customer service. (10%)

Job Responsibility : Other duties as assigned. (5%)

Physical Requirements : Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands / wrists / elbows and shoulders, reach in all directions. Maintain 20 / 40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and / or carry objects weighing 20 lbs (+