Customer Service Specialist

Job Description

Job Description

#ZR

About Us :

Goodhouse is a hub for home management services eliminating the headache of sourcing, hiring, and managing contracted work. We are a tech-first company prioritizing customer service and quality performance.

Our team is made up of a diverse talent pool of tradesmen (and women), tech gurus, and all-around doers. If you aren't afraid to roll up your sleeves and consider yourself a solution-oriented individual, we would love to have you join our team.

Job Summary :

The Customer Support Specialist will work closely with the Customer Support Service Center Manager to handle customer inquiries, manage ticket distribution, and assist with follow-ups on billing and payment-related matters. This entry-level role offers an excellent opportunity to develop skills in customer service, communication, and operations within a supportive team environment.

Key Responsibilities

Customer Service :

• Respond to customer inquiries via phone, email, and chat in a professional, polite, and timely manner.
• Provide accurate information about services, resolve questions, and escalate complex issues as needed.
• Manage and prioritize customer tickets to ensure all inquiries are addressed within service level agreements (SLAs).

Ticketing and Documentation :

Billing and Payment Support :

Collaboration :

Operational Support :

Qualifications