Service Desk Technician

A company is looking for a Service Desk Technician (Night Shift) to provide operational support services for the Department of Homeland Security.

Key Responsibilities

Provide remote computer support and resolve IT incidents and requests

Create and maintain support tickets, ensuring accurate documentation and classification

Respond to alerts and escalate complex issues to higher support tiers as necessary

Required Qualifications

High School Diploma with a minimum of 1 year of relevant experience

Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1)

Experience in providing Tier I basic troubleshooting support

Familiarity with ITIL and support ticketing systems

Ability to maintain a professional attitude and provide high levels of customer service