Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

Lead client-facing product demos and training sessions to drive adoption

Gather and synthesize client feedback, translating insights into actionable roadmap initiatives

Monitor client engagement and satisfaction, proactively addressing risks and identifying opportunities

Qualifications

5-7+ years of experience in Customer Success, Account Management, or Product-facing roles, preferably within SaaS

Proven track record of gathering client requirements and translating them into product improvements

Experience conducting product demos and client workshops

Strong organizational skills with the ability to manage multiple priorities

Familiarity with market research, insights platforms, or data-heavy SaaS products is a plus