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General Manager

General Manager

New Castle HotelsFayetteville, NY, US
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General Manager

Job Category : Management

Requisition Number : GENER001661

Posted : July 1, 2025

Full-Time

On-site

Salary : $90,000 - $100,000 / year (based on experience) Benefits : Up to 40% bonus potential, PTO, insurance, voluntary benefits, 401K with match, cellphone stipend, travel perks within management company portfolio

The Craftsman Inn & Suites, an 89-room boutique hotel near Fayetteville's Historic District in upstate New York, seeks a dynamic General Manager to lead daily operations with a focus on creating exceptional guest experiences. Working closely with the Wood Tap & Grille's Restaurant General Manager, you'll ensure memorable hotel experiences that exceed guest expectations. You'll oversee all hotel operations, manage staff, drive occupancy and revenue, foster a positive culture, and maintain a strong partnership with the restaurant team.

Key Responsibilities :

  • Lead all hotel operations to deliver outstanding guest experiences and operational excellence.
  • Manage and develop staff, promoting accountability and a positive workplace culture.
  • Implement strategies to maximize revenue and occupancy while prioritizing guest satisfaction.
  • Collaborate with the Restaurant General Manager to create seamless, high-quality guest experiences across the property.
  • Uphold and enhance hospitality standards to ensure every guest interaction is exceptional.

Qualifications :

  • Minimum 4 years of experience as a General Manager in a boutique or select-service hotel.
  • High School Diploma required; college degree preferred (equivalent hospitality experience considered).
  • Experience in sales and rooms (housekeeping and front desk) highly preferred.
  • Proven leadership, management, and communication skills, with the ability to handle challenging situations professionally.
  • Ability to assess and select effective courses of action quickly to enhance guest experiences.
  • Valid driver's license and ability to travel within the U.S. or Canada for company meetings.

    • Requirements :

  • Strong communication skills in English (written and verbal) with associates, guests, and management.
  • Physical ability to perform light work (lifting up to 20 lbs occasionally, 10 lbs frequently), including lifting, carrying, pushing, or pulling objects.
  • Willingness to work long hours, often standing or walking, with the ability to bend, stretch, or reach.
  • Ability to work in varied conditions (indoor / outdoor, variable temperatures, noise, chemicals, dust, etc.).

    • The ideal candidate will have a passion for hospitality, a proven track record of successful hotel management, and the ability to drive profitability while fostering a positive culture and creating unforgettable guest experiences.

    Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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    General Manager • Fayetteville, NY, US