Assistant Manager

The Assistant General Manager is responsible for providing leadership throughout all divisions of the hotel. The AGM is the “Master Recruiter” of the property and leads all efforts in recruitment, hiring, and training. The AGM is Considered the “coach” of the property and must be able to motivate and inspire team members to provide outstanding guest services.

Recruiting and Human Resources Management :

• Responsible for full-cycle staffing, including recruiting, interviewing, and onboarding for all hotel departments; providing orientation for all new employees.
• Monitoring and effectively forecasting hotel’s employee staffing needs.
• Adhering to all recruitment and hiring guidelines.
• Selects or assist in the selection of hotel staff and completes all new hire paper works.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Completing work schedules for front office department staff in a timely and effective manner.
• Reviewing and approving employees’ timecards.
• Enforcing and leading all training and development efforts throughout the hotel.
• Embracing, enforcing, and promoting the QTR culture to all departments and employees.
• Embracing and demonstrating the core ideology daily.
• Maintaining a positive work environment. Treating employees fairly, consistently, and with respect. Recognizing and rewarding excellent performance. Encouraging and promoting teamwork. Setting a positive example for all subordinates.
• Conducting and / or participating in regular employee meetings.
• Effectively delegating projects and duties as needed.

Hotel Operations :

Customer Service :

Community Relations :

Accounts Receivable and Accounts Payable :