Benefits Enrollment Counselor

Job Description

About Ivy Engage

At Ivy Engage, we believe employee benefits should feel less like paperwork and more like a meaningful experience. We partner with brokers and HR leaders to deliver smarter enrollment strategies that help employees understand and appreciate the benefits available to them. By focusing on education, empathy, and exceptional service, we make the enrollment process seamless for everyone involved.

The Role

We’re looking for an Enrollment Counselor to join our growing team. In this role, you’ll be the trusted guide who helps employees navigate their benefit options with clarity and confidence. This is a contract, remote position with the potential to transition into a full-time role.

What You’ll Do

• Educate employees on their benefits in a clear, approachable way
• Provide excellent customer service throughout the enrollment process, at open enrollment and throughout the year.
• Support employees in making informed benefit choices that fit their needs
• Ensure every interaction reflects Ivy’s commitment to creating a positive experience

What We’re Looking For

Why Ivy?

This is more than an enrollment role—it’s an opportunity to make benefits feel simple, personal, and impactful for employees who may be making important life decisions. If you enjoy helping people, solving problems, and making complex topics easier to understand, this role is for you.