RMR Specialist (Recurring Monthly Revenue) - FT

Our client, a Houston-based security and fire protection systems provider is looking for an RMR Specialist (recurring monthly revenue). This role is responsible for timely updates to Customer records in FieldHub (or other customer management system) for contract changes, including new contracts, emergency notification forms (ENF), equipment changes and other relevant customer information.

Responsibilities :

• Process complete RMR documentation daily.
• Forward needed RMR documentation (email / mail / DocuSign) to customers daily.
• Complete and forward Insurance Certificates to customers as requested.
• Process incoming emails requesting new monitoring services / cancel existing monitoring services.
• Follow up with Monitoring Stations for activated / cancellation confirmations as needed.
• Prepare reports on a weekly and monthly basis providing management insight into the current state of customer contract documentation, customer adds, customer attrition, reconciliation of MSC customer records and central stations, including cellular and video monitoring records.
• Respond promptly to all customer requests.
• Follow up with RMR collections.
• Work with other employees to coordinate the efficient execution of duties.
• Perform other duties as requested by the Manager.

Special Skills and / or Abilities :

Experience and Educational requirements :

Compensation :