Escalations Specialist

A company is looking for an Escalations Specialist to lead investigations into complex user safety incidents.

Key Responsibilities :

Lead end-to-end investigations of urgent safety incidents, including intake, triage, data analysis, documentation, and resolution

Distill findings into clear, actionable reports for internal stakeholders

Draft high-quality, user-facing communications related to sensitive or escalated cases

Required Qualifications :

2+ years of experience supporting legal or regulatory investigations, crisis response, or related Trust & Safety work

1-2 years working in Trust & Safety or risk operations at a technology or consumer platform company (preferred)

Deep understanding of privacy and data sensitivity, particularly in relation to user safety

Strong analytical skills with the ability to interpret complex datasets and derive key insights

Familiarity with moderation systems and experience using investigative tools or case management platforms