Contact Center Consultant

Responsive Recruiter

Position Summary : Provide member support via telephone and electronic methods. Perform inquiry and transaction requests; actively resolve member concerns regarding debit cards, home banking / bill payments. Process loan requests and submit for approval. Achieve goals in a sales-focused environment.

Essential Functions and Responsibilities :

• Receive incoming telephone calls promptly and in a friendly and pleasant manner.
• Provide member's information and process transaction requests, stop payments and check orders.
• Assist members with debit card issues and online banking / bill payment issues.
• Maintain extensive knowledge of all credit union products and services in order to assist members quickly and efficiently.
• Research and resolve complex member issues independently.
• Sustain general knowledge of loan products and services.
• Enter loan requests through the lending operating software and determine additional probing questions to ensure all information and documents are received for submission to loan officers.
• Mail / Fax and Email information / forms to members.
• Ensure prompt follow-up to members.
• Service members through Relationship Manager
• Sell appropriate products and services to all members
• Advocate and demonstrate company brand
• Other duties as assigned

Qualifications :

Environmental Factors and Physical Requirements :

This position requires the employee to work indoors in a typical office environment. This position requires prolonged periods of sitting at a desk, working on a computer and talking on the phone. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1-15 pounds. Requires good hand-eye coordination, arm hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to sit, reach with arms, talk and hear.

Location :

4605 Commerce Rd, Richmond, VA 23234. Remote / Work from home if you meet the minimum high speed internet requirements, otherwise you will be required to work on site at one of our locations.

Hours :

40 hour workweek between the hours of 8 : 00am and 6 : 00pm, Monday - Friday. Benefits : Medical Insurance Dental Insurance Vision Insurance Voluntary Life Pet Insurance HSA / FSA / DCA Parental Leave Accident Insurance Critical Illness Insurance 401K with generous employer contribution Company Paid Benefits Include : Group Life Insurance Short-term Disability Long-term Disability HSA Employer Contribution and Matching Employer Paid HRA 10 Paid Holidays Birthday Off with Pay Paid Community Service Time PTO All communication will be done via email.

Compensation : $18.36 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Call Federal Credit Union provides passionately local banking, opening doors to our members' financial health. As a full service financial co-operative, we're driven by our members, rather than investors. And because we're not-for-profit, our earnings are passed along to our members in the form of lower loan rates, higher savings dividends, and fewer fees. In addition to great rates, Call Federal members also enjoy a variety of perks, including discounted entertainment tickets (amusement parks, movies, concerts, etc.) and savings on mobile phone plans, travel, and more.

Membership is open to anyone who lives, works, worships, or attends school in the Greater Richmond region - our home for almost 60 years. We take great pride in giving back to our community, offering financial support, volunteer hours, and other resources to the charitable organizations we love; the ones that make a difference in the lives of our friends, family, and neighbors, including the Children's Museum of Richmond, Junior Achievement of Richmond, Children's Hospital of Richmond and more.

Please note that contact around your application will be through email.

Call Federal is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.