Vice President, Title Services

Vice President, Title Services

Location : US Corporate Office - Tampa (Midtown)

Employment Type : Full-Time / Permanent / Onsite

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets Charlotte, Dallas, Jacksonville, Orlando, Phoenix, Raleigh, Southeast Florida, Southwest Florida, Tampa and Tucson.

Job Summary

Responsible for the management of title services and ensuring the operational business models and business plans of Mattamy and title agency are being strictly adhered to. Acts as the title liaison between Mattamy senior management, Mattamy's buyers and outside lenders, underwriters and closing agents. Responsible for compliance with all state and federal rules, regulations, and guidelines and for achieving all criteria related to measuring customer satisfaction pertaining to title services. The role requires a comprehensive understanding of the title industry, relevant regulations, and the ability to manage a team successfully.

What You'll Do

• Provide effective leadership to the title company, ensuring the development and implementation of strategies that align with the company's goals and objectives
• Oversee the day-to-day operations of the title company, ensuring efficient and accurate execution of the title searches, examination, clearance, and closing processes
• Set performance expectations, provide mentorship and guidance, and ensure a high performing and motivated team
• Foster a positive work environment that encourages collaboration, innovation, and ongoing professional development
• Develop and maintain effective quality control measures to ensure compliance with relevant regulations and company policies
• Ensure title company operates in compliance with all relevant laws, regulations, and industry best practices
• Stay abreast of industry changes and proactively implement necessary adjustments to company policies and procedures
• Monitor key performance indicators, financial results and industry benchmarks to identify areas for improvement and drive profitability
• Ensure proper compliance with state and federal rules, regulations, and guidelines as they relate to title services and real estate transactions
• Assist in formalizing operational procedures for title examination and the timely delivery of all title commitments and final policies
• Ensure all departmental processes and procedures are documented and adhered to by title team members
• Instill quality auditing within the team to ensure that transactions are being "cleared to close" within the established standards and requirements
• Responsible for monthly customer service scores and addressing potential client escalations inquiries timely and professionally
• Oversee the training of all new and existing title company team members including the implementation and training on all new and existing title software systems. Ensure that training documentation is regularly updated based on any recent statutory, regulatory or underwriter changes
• Maintain necessary and required certifications, continuing education credits, licensing requirements, and / or required internal education courses
• Review daily work in progress and clear-to-close reports to identify transactions that are outside of Service Level Agreements and address appropriately to resolve
• Manage daily production output of title team members and coach or counsel team members that may be falling short of expectations
• Manage workflow and the allocation of team members according to divisional needs and peak volumes
• Perform other related duties as assigned

What You Bring

Be Yourself. We Want It That Way. At Mattamy Homes, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues, and communities.

Our competitive compensation and full-time employee benefits package includes :

Mattamy's mission is to provide the best homeowner experience.

Mattamy's core values include :

Recent recognition includes :

A career with Mattamy Homes is a chance to join a team as solid as they come. We're an internationally recognized, privately owned homebuilder full of ambitious, talented and hardworking team members. Together we're making dreams come true with homes and communities designed for the way people live today, and that's a great feeling. Our future is secured through strategic investments in land and communities, in both current and new markets, which offers ongoing learning, growth and opportunity for all of us. Redefining how we build with smarter technology and a deep commitment to sustainability is exciting and rewarding.

Here, you will gain valuable experience through challenging and interesting projects. Recognized as an employer of choice, Mattamy ensures you will enjoy great benefits and an award-winning culture, because we take care of our own. On our team, we all have a role to play in building for the future.

Mattamy Homes is an equal employment opportunity employer and does not discriminate on the basis of age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons. Qualified applicants will be contacted directly by the Talent Acquisition team.