Hotel Concierge

Job Description

Job Description

Hiring Preference : The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order : 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment : Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing : The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation : All candidates and employees may be subject to a background investigation.

Kalispel Hospitality

It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs :

CORE PURPOSE

We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES

We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.

Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible.

We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Summary of Functions

Provide information to guests on a wide variety of subjects. To assist guests, fellow associates and visitors with any reasonable request or need that will make their overall experience a memorable one. Ensure the highest level of guest satisfaction.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.
• Arrive early enough to ensure a smooth transition between shifts.
• Know the resort and its services in the most intimate of details.
• Have extensive knowledge of the Camas Club and its policies and procedures.
• Maintain four star / four diamond service standards.
• Ensure that guest response process is being followed through on a daily basis.
• Extensive knowledge of the surrounding community and events.
• Provide anticipatory service in a thoughtful and intuitive way.
• Exhibit a genuine sense of interest and concern for the guest.
• Provide personalized recommendations for amenities, restaurants, and shopping.
• Create customized itineraries and packages.
• Daily follow through with the VIP and frequent guest programs.
• Monitor activity in the business center.
• Maintain a positive and upbeat attitude at all times and in all circumstances.
• Maintain a professional appearance at all times, including a clean and pressed uniform with nametag.
• Up sell guest on rooms, service, and amenities.
• Accurately completes required paperwork and maintain logs.
• Answer all telephones within three rings.
• Check guest who are waiting in line in and out at concierge desk in the lobby.
• Assist Front Desk and Bellstand at peak times to ensure smooth check in and check out.
• Work closely with other departments and vendors.
• Be knowledgeable of all emergency procedures, fire alarm operations and OSHA regulations.
• Maintain an open and positive line of communication with all departments in the casino and resort.
• Knowledgeable of the property’s employee handbook.
• Be sure Concierge Desk in lobby is constantly clean and maintain a professional appearance.
• Handle any guest request efficiently and timely to the guest’s satisfaction.
• Be sure to make yourself easily accessible to guests. Maintain a high level of visibility in the lobby.
• Work closely with the Casino Hosts in the delivery of service to casino VIPs.
• Share information with other departments to facilitate their successful performance.
• Ensure guest confidentiality standards are followed.
• Responsible for maintaining a good attendance record.
• Ensure control / protection of company assets.
• May be required to be a panelist for the Internal Review Hearings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

Education

Experience

Skills

Other Requirements

Physical Demands

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and / or humid conditions. The noise level in the work environment is usually moderate.