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Customer Care Officer

Customer Care Officer

HeetchAlgiers, Indiana, United States, 47567
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Customer Care Officer

Care Team @ Heetch

Heetch est une application de mobilit proposant une mission simple : se dplacer facilement ! Nous mettons en relation des particuliers pour effectuer des trajets le jour et la nuit. La mission de lquipe est de rassembler une communaut de chauffeurs et de passagers et d'offrir un service de mobilit au top dans diffrentes villes.

Au sein de notre team, nous partageons les mmes valeurs :

Penser intrt commun avant tout - Play for the team

Bien excuter Make it happen

tre sympa Be kind

Think outside the box Think different

Heetch est la recherche dun(e) Customer Care Officer pour renforcer notre service client et garantir une exprience utilisateur optimale.

Notre force : Une quipe Care soude et bienveillante, prsente aux quatre coins du globe et disponible 24 / 7 !

Ton rle : En rejoignant lquipe Customer Care, tu rejoins le cur de notre plateforme et de nos oprations. Nous sommes toujours accessibles, disponibles et impliqus dans nos missions pour garantir le bon fonctionnement de lapplication franaise !

Accompagner nos chauffeurs et garantir leur bien-tre : Nous sommes trs prsents et trs proches de nos chauffeurs, cest pour cela quils sengagent auprs de la plateforme et cela contribue faire deux de vritables ambassadeurs Heetch!

Tu rpondras donc aux demandes des chauffeurs et les aideras donner la meilleure exprience possible nos passagers.

Veiller au bien-tre des passagers : Notre objectif est de rendre la mobilit plus accessible et plus conviviale. Le bien-tre des passagers est ainsi primordial. Nous faisons tout pour que l'exprience Heetch soit unique.

Pour cela, tu rpondras majoritairement aux demandes crites de nos utilisateurs ! Tu auras aussi certaines demandes traiter au tlphone. : )

Ce poste est fait pour toi si :

Tu matrises le Franais la perfection, tant lcrit qu loral.

Tu privilgies lempathie et la pdagogie dans tes changes : tu tadaptes naturellement ton interlocuteur et es lcoute.

Tu es une personne organise, rigoureuse, force de proposition et surtout autonome

Tu es l'aise en anglais et peux tenir une conversation avec des collgues anglophones

Tu fais preuve dadaptabilit et aimes te former continuellement

Tu es quelquun de curieux et de ractif

Tu diffuses de la bonne humeur autour de toi

Good to know :

Type de contrat : CDD

Dmarrage : Dispo ds Juillet 2025

Lieu : poste bas Alger, Hussein Dey

Les avantages

Des rductions sur des trajets Heetch

Des bons dachats

Accs une plateforme de cours en ligne

Rduction sur les frais de consultation au sein une clinique priv

Des Team events rguliers (djeuners / dners, off-site, sminaires)

Travailler avec une team soude de collgues aussi cools que comptents

Nous rejoindre, cest l'opportunit de grandir en mme temps que la structure. Et surtout, tu participeras une aventure qui participe aux changements de la mobilit.

Ride with Pride chez Heetch

Chez Heetch, on sengage construire une quipe diverse et inclusive, o chacune se sent en scurit, reconnue et clbre. Des parcours, des points de vue, des nergies diffrents ? On adore a. Cest comme a quon avance.

Et au fait des tudes montrent que certaines personnes (notamment les femmes et les profils en dbut de carrire) hsitent postuler si elles ne remplissent pas tous les critres. Ne fais pas a. Si ce poste tinspire, mme si tu ne coches pas toutes les cases, postule quand mme. Ce qui compte pour nous, cest ton potentiel, ton tat desprit et ton nergie, autant que ton exprience.

Tout le monde est lela bienvenue bord du Ride

PI40db4a7c3567-30511-34791102

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Customer Care • Algiers, Indiana, United States, 47567

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