Veterinary Receptionist

Receptionist Position At Sun Valley Animal Hospital

Whether you enjoy the city or suburban life, you will have the best of both worlds! Charlotte offers a multitude of activities for the city lifestyle to include historic art districts, craft breweries, and football games at the Carolina Panthers Stadium. Looking for fun day trips nearby? Charlotte is only a couple hours' drive to the gorgeous South Carolina beaches and only 1.5 hours from the beautiful Blue Ridge Mountain Range in Boone, NC.

Sun Valley Animal Hospital was founded in 1989 and we are a full-service animal hospital providing veterinary care to dogs and cats. We utilize electronic medical records, have Idexx out lab and Idexx and in house diagnostics as well as ultrasound, digital dental x-ray and DR x-ray. Our facility boasts a large surgical suite, isolation and preventative care diagnostics. We enjoy internal workups vs. referring out! Our goal is to provide the highest quality of medical care for our clients and patients by listening to their needs, and by giving exceptional client services in a professional and compassionate manner. We have a collaborative, supportive team approach to provide the highest level of medicine. Our values are WAG - Work Together. Amaze. Grow. We live by these values and expect all teammates to treat each other, clients and patients with a WAG mentality. We nurture the bond between humans and animals by teaching our clients how to better care for their pets, thus enabling them to live longer, healthier lives. If you are a passionate and caring team player, please apply today!

Receptionist Responsibilities

As a receptionist you will :

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarians instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services / procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Utilizing standard office / business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Pay range of $15-19 / hour based on experience.

About Mission Pet Health

Veterinarian-led. People-focused. Pet-obsessed. Thats Mission Pet Health in a nutshell!

We were founded by veterinarians who believe local practices thrive when autonomy, collaboration, and medical excellence lead the way. That belief still guides everything we dofrom mentorship to medicine to how we support our teammates.

Driving our award-winning culture are our WAG values Work Together, Amaze, and Grow which fuel us to drive a tangible, lasting impact for our teams, the communities we serve, and the pets we care for.

So, whats in it for you at Mission?

Were on a mission to be the greatest veterinary company in the worldand wed love for YOU to be a part of it!

Mission is one of the leading veterinary care organizations in the U.S., formed by the joining together of Southern Veterinary Partners and Mission Veterinary Partners. Our mission is to provide world-class support to hospital teams on a hyper-local basis. Our Home Office teams manage the back-end side of the business so our hospital teams can focus on what matters most the medicine and caring for their patients. Were based in Birmingham, AL, but the heartbeat of Mission is in our 850+ animal hospitals and 20,000+ teammates across the country. Founded on a deep commitment to clinical and operational excellence, weve earned recognition on prestigious workplace ranking lists such as Inc. 5000, U.S. News & World Report, and Newsweek. In fact, in 2024, Newsweek named SVP the #11 Most Loved Workplace in America, marking the companys third consecutive Top 25 ranking.