IT Technical Support Analyst I - Data Center Security

Overview

An IT Technical Support Analyst I position is available with the City of Fort Worth IT Solutions' Data Center (Security Team). The IT Technical Support Analyst I plays a key role in maintaining and supporting the City's physical security infrastructure. This position is responsible for administering badge access, CCTV, and intrusion detection systems to ensure the safety and integrity of municipal facilities. The analyst coordinates vendor services, manages service requests, and provides technical oversight for new security installations. Additionally, the role supports compliance efforts through accurate reporting and effective access management.

Pay Range : $28.62 – $35.78 / hr. I $59,534 - $74,418 annual compensation

Job Posting Closing on : Friday, October 24, 2025

Workdays & Hours : FLSA Nonexempt position. Monday – Friday 8am – 5pm; some evening / weekend work required. Hybrid on-site work model available with supervisory approval; staff required to be on-site at least 2 days per week (this is non-negotiable).

Benefits for this position include : 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

Minimum Qualifications

• High school diploma / GED
• One (1) year of responsible computer related experience
• Minimum of one (1) certification specific to the Technical Support division
• Valid Driver's License
• Candidate selected for hire must pass a CJIS background check

Preferred Qualifications

Responsibilities

Working Conditions and Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions. Light Work – positions may exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and / or a negligible amount of force constantly. If exertion of forces greater than Sedentary Work is required, the job is rated accordingly.

CJIS Background Check

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Disqualifying factors include certain felony / misdemeanor convictions or open arrests within specified timeframes.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement may be considered if they have more relevant work experience. Pre-employment checks (criminal background, drug screen, education verification, etc.) may apply and are considered on a case-by-case basis. Employees are paid by direct deposit only.

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