Site Reliability Engineer

Job Overview

We are seeking a skilled Engineer, Site Reliability (SRE) to contribute to the reliability, scalability, and performance of our multi-cloud SaaS platform serving thousands of customers worldwide. This role involves hands-on technical work in incident response, system monitoring, automation, and continuous improvement of our platform reliability. The successful candidate will work within a global SRE team to ensure optimal system performance and customer satisfaction.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things : design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

System Monitoring & Reliability :

Monitor multi-cloud infrastructure (AWS, Azure, GCP) using New Relic, Grafana, and Sumo Logic

Maintain reliability of AWS resources, Auth0 / Okta authentication, databases, and legacy applications

Implement monitoring, alerting, and dashboards for assigned systems

Incident Management & Response :

Respond to alerts and incidents within SLA timeframes

Perform root cause analysis and document findings

Create and maintain runbooks and troubleshooting procedures

Participate in 24 / 7 on-call rotation

Automation & Improvement :

Develop scripts to reduce manual operational overhead

Build monitoring and alerting solutions

Support infrastructure-as-code initiatives

Implement automated remediation where possible

Success Metrics :

Customer Impact : Reduced MTTR and improved customer satisfaction scores

Reliability : Achievement of 99.9%+ uptime SLAs across all products and regions

Proactive Prevention : Reduction in incident frequency through automated detection and prevention

Cross-functional Collaboration : Improved partnership metrics with Product, Engineering, and Customer Success teams

Automation Delivery : Complete assigned automation projects to reduce manual tasks

Knowledge Sharing : Contribute to team knowledge base and mentor junior engineers

Qualifications

4+ years experience in SRE, DevOps, or Infrastructure Engineering

Hands-on experience with AWS (required) and Azure (preferred)

Strong Linux system administration skills

Experience with monitoring tools (New Relic, Grafana, Prometheus)

Scripting skills in Python, Bash, or similar

Knowledge of databases (SQL Server, PostgreSQL, MongoDB)

Preferred

Technical Experience :

SaaS experience in a global environment

Authentication and identity management systems knowledge

Cloud certifications (AWS, Azure, or Google Cloud)

Infrastructure-as-code tools (Terraform, CloudFormation)

Education / Certifications / Licenses :

Bachelor's degree in computer science, Engineering, Information Systems, or related technical field

Equivalent combination of education and experience will be considered

Working Conditions :

Global role requiring flexibility for incident response and team coordination across time zones

Occasional client-facing responsibilities during critical incidents

Travel may be required for team building

Hybrid work environment with team members distributed globally

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated base pay range for this position is $100,000-140,000.00 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here : https : / / careers.icims.com / benefits