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General Manager- Xfinity Center

General Manager- Xfinity Center

ASM GlobalDedham, MA, United States
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LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

POSITION : General Manager

DEPARTMENT : Administration

REPORTS TO : Regional Vice President

FLSA STATUS : Salaried Exempt

THE ROLE

The General Manager is responsible for effectively and profitably managing and directing all day-to-day aspects of the venue’s operations including, but not limited to, concessions, catering, and premium services.

Essential Duties And Responsibilities

  • Upholding Legends’ standards for quality and performance in all phases of the food and beverage operations.
  • Constantly innovating the guest experience – food, service, communications, etc. Balancing creativity with practical implementation.
  • Managing the operational budget, monthly P&L statements, ensuring all financial reporting is accurate.
  • Maintaining strong, collaborative working relationships with the client and business partners.
  • Overseeing management team, including developing talent, promoting from within, coaching, and performance management.
  • Developing yearly operational budgets that result in a fiscally sound operation – including product levels and pricing.
  • Overseeing monthly inventory for all departments.
  • Verifying, preparing and submitting reports / monthly projections as required.
  • Working closely with multiple sub-contractors to ensure all standards are met and terms of the contract are followed.
  • Ensuring unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol, OSHA, payroll, employment and EEO guidelines.
  • Performing additional related duties, tasks and responsibilities as required.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Education and / or Experience

  • The ideal candidate will have a bachelor’s degree with a minimum of 5-7 years management experience in the contract foodservice industry, preferably in a sports and entertainment venue.
  • Ideal candidates must have experience in high volume, foodservice accounts, preferably in concessions or premium services for a sports and / or entertainment venue, with experience overseeing the sale of alcohol.
  • Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
  • Previous P&L accountability and / or contract-managed service experience preferred.
  • Proficiency in Microsoft Word, Excel, and PowerPoint and POS Systems is required.
  • Skills And Abilities

  • Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
  • Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
  • Experience working in a high volume catering capacity preferred
  • Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
  • Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
  • Report all safety incidents (injuries and illnesses) into the company’s risk management system on the same day that the safety incident has been reported to you.
  • Compensation

    Competitive salary plus bonus potential, commensurate with experience, and a generous benefits package that includes : medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

    Working Conditions

    Location : On Site

    Legal Notice

    Legends & ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

    Note : This description reflects the essential responsibilities and requirements of the position and is subject to change at any time. It does not restrict management from assigning or reassigning duties as needed.

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