Contact Center Customer Service Representative

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Department : Customer Care

Location : Lowell, AR

Schedule : Full-Time | Nights & Weekends Required

About the Role

Were hiring a Customer Service Representative (CSR) to join our Customer Care Department in Lowell, AR . This full-time, in-office role plays a vital part in supporting daily operations in a fast-paced contact center environment. You'll interact with customers, technicians, dispatchers, and managers to schedule appointments, resolve concerns, and ensure daily scheduling runs smoothly. If you're detail-oriented, organized, and enjoy helping peoplethis is a great opportunity for you.

Key Responsibilities

• Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries
• Ensure all daily appointments are properly scheduled and confirmed
• Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs
• Resolve customer concerns professionally and escalate issues when necessary
• Accurately enter and update information in dispatching / scheduling software
• Manage multiple tasks and stay organized in a busy, fast-paced environment

Must-Haves

• Strong verbal and written communication skills
• Basic computer skills and ability to learn new software (training provided)
• Excellent attention to detail and time management
• Friendly, dependable, and team-oriented attitude
• Reliable attendance and punctuality
• Ability to work nights, weekends, and holidays as required
• Must pass a background check and drug screening

Nice-to-Haves

• Previous experience in customer service, dispatch, or call center roles
• Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar)
• Experience working in a fast-paced, high-call-volume environment

Working Conditions

• Office-based position with regular phone and computer use
• Fast-paced environment, especially during busy seasons or high-demand periods
• Requires the ability to stay organized and multitask throughout the day

Compensation & Benefits

• Hourly pay plus performance bonuses or incentive pay
• Health, dental, and vision insurance (for full-time employees)
• Paid time off and paid holidays
• 401(k) or retirement plan
• Opportunities for growth and advancement

Why Join Us

• Join a supportive and reliable team that values great customer service
• Work in a stable company where your contributions are appreciated
• Competitive pay, strong benefits, and room to grow
• Make a real impact every day by helping customers and supporting the operations team