Project Coordinator

This role is ideal for someone who thrives on communication, enjoys connecting people and information, and takes pride in helping projects move forward smoothly.

As an IT Project Coordinator, you'll serve as a key point of contact between IOT, agency partners, vendors, and internal teams-ensuring clear communication, timely follow-up, and consistent progress across multiple technology initiatives. You'll play a central role in keeping everyone aligned, informed, and confident in next steps.

Key Responsibilities

• Serve as a liaison between IOT and agency partners, ensuring consistent communication and a positive customer experience throughout the project lifecycle.
• Coordinate project activities across teams-scheduling meetings, tracking tasks, following up on action items, and helping teams stay organized and on schedule.
• Monitor progress and timelines, ensuring milestones are met and any potential roadblocks are identified early and communicated effectively.
• Support documentation and reporting, helping maintain accurate project records, updates, and dashboards
• Promote consistency and collaboration by using standardized project management tools and templates within the PMO framework
• Contribute to process improvement, sharing feedback and ideas that enhance efficiency, communication, and overall project delivery
• Partner with agencies to manage IOT activities associated with projects with a varying level of complexity.
• Will primarily work with an external project manager (vendor or agency-side) to discuss project timelines and schedules, ensuring that milestones are met and deliverables are completed on time.
• Facilitate communication among project stakeholders, including IOT team members, vendors, and agency representatives.

Skill

Required / Desired

Amount

of Experience

Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field

Required

Proven experience as a Project Coordinator or customer-service oriented role within IT, or similar role in IT project management.

Required

Years

Proficiency in project management tools (e.g., Microsoft Project, ServiceNow, SharePoint, or similar software).

Required

Years

Proven ability to manage multiple projects simultaneously with competing priorities.

Required

Years

Microsoft Office experience (Outlook, Teams, Excel etc.)

Required

Years

Strong organizational skills and attention to detail, with an ability to keep multiple efforts moving simultaneously.

Required

Years

Excellent written and verbal communication skills, with an ability to translate technical updates into clear and professional language.

Required

Years

Comfortable asking questions, following up, and engaging with cross-functional teams to maintain project momentum

Required

Years

A positive, proactive approach to teamwork and customer service

Required

Experience in public sector or state government IT projects.

Highly desired

Experience working in a PMO environment with exposure to standardization practices.

Highly desired

Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools.

Highly desired

Knowledge of IT infrastructure and software lifecycle management.

Highly desired

Advanced problem-solving and decision-making skills.

Highly desired

Understanding of change management principles and communication strategies.

Highly desired