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Housing Stabilization Case Manager

Housing Stabilization Case Manager

INTECARE, INC.Indianapolis, IN, United States
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At InteCare, when we say that we provide transformative solutions for communities and healthcare systems, we mean that we break through barriers in health and human services so everyone has access to the care they need. We care about what we do and how we do it - That's why hiring the right person for this role is critical to not only our organization's success, but our community's success too.

Job Summary : The Housing Stabilization Case Manager for the Streets to Home Indy Initiative provides intensive, housing-focused case management to individuals and families transitioning from street homelessness into permanent housing. Each Case Manager supports a caseload of approximately 15 households, beginning at move-in and continuing for at least 12 months to ensure long-term housing stability. The role involves conducting regular home-based visits, developing individualized housing stability plans, connecting clients with income, healthcare, and social supports, and coordinating with landlords, housing navigators, and community partners. Case Managers also participate in regular case conferencing, maintain accurate records in the Homeless Management Information System (HMIS), and adhere to Continuum of Care standards. This position is dedicated solely to the Streets to Home Indy Initiative and requires strong collaboration, compassion, and problem-solving skills to help clients overcome barriers and maintain permanent housing.

Scope of Role / Principal Responsibilities : The following responsibilities include, but are not limited to :

Case Management Duties :

  • Manage approximately 15 households (not to exceed 20) referred through Streets to Home case conferencing.
  • Serve clients for the full lifespan of the program (from move-in through at least 12 months of case management support).
  • If a household exits early, be reassigned to new clients as needed.

Case Conferencing & Planning

  • Actively participate in daily and weekly case management meetings.
  • Develop individualized housing stability plans tailored to each household's needs, with a clear focus on sustaining housing beyond the 12-month rental assistance period.
  • Collaborate with CoC workgroups and partner teams to mitigate tenancy risks.

    • Client Support Services

  • Assist with move-in preparation : paperwork, coordination with landlords, housing navigators, and outreach teams.
  • Provide weekly, home-based case management covering :

    • Intake / assessment

  • Housing stabilization and budget planning
  • Employment or disability benefits assistance
  • Access to healthcare, insurance, and food benefits
  • Transportation support
  • Eviction prevention activities
  • Liaise with community providers for wraparound support (behavioral health, family reunification, skilled nursing, etc.).

    • Data & Compliance

  • Complete timely HMIS enrollments and case notes, documenting all interactions and services provided.
  • Adhere to Coordinated Entry policies and Continuum of Care standards.

    • Additional Duties

  • Provide transportation to clients when needed.
  • Participate in partner updates, events, and required training.
  • Uphold flexibility, consistency, and kindness in all work with clients and partners.

    • Required Education, Training, and Professional Licenses & Credentials :

  • 3-5 Years of demonstrated experience in case management or direct service work with individuals experiencing homelessness or housing instability.
  • Knowledge of and ability to apply housing-first and eviction prevention strategies.
  • Experience supporting clients with wraparound needs (e.g., healthcare, behavioral health, disability benefits, food assistance, employment supports).
  • Familiarity with service coordination and data systems (e.g., HMIS or similar case management databases).
  • Ability to work effectively with individuals of diverse backgrounds regardless of race, ethnicity, religion, disability, age, veteran status, medical condition, or justice system involvement.
  • Strong organizational, communication, and interpersonal skills with the ability to manage a caseload of 15-20 households.
  • Commitment to trauma-informed, client-centered, and equity-based practices.
  • Proficient in all Microsoft and Google applications and ability to master use of an electronic database;
  • MUST HAVE a valid Indiana operator's license in good standing and proof of state-required auto insurance.

    • Preferred

  • Experience collaborating with landlords, housing navigators, and multi-disciplinary service teams.
  • Bachelor's degree preferred.
  • Knowledge of community resources related to housing, healthcare, employment, and social services in Indianapolis.
  • Background in trauma-informed care, harm reduction, and motivational interviewing.
  • Bilingual skills (English / Spanish or other languages commonly spoken in the community).

    • Expected Professional Requirements, Competencies & Skills :

  • Must have Valid Indiana Driver's License and reliable transportation
  • Must have effective interpersonal and verbal communication skills
  • Must have good written communication, problem solving and listening skills.
  • Excellent computer skills including proficiency with Microsoft Office applications including Word, Microsoft Teams, Outlook, Excel and PowerPoint
  • Proficient in video conferencing platforms (ex. Zoom, Microsoft Teams)
  • Must be proficient with the use of databases and Homeless Management Information System (HMIS)
  • Must be proficient in use of cell phones and other applicable electronic equipment such as iPhone, iPad, scanner and copier
  • Excellent organization, time and task priority management skills

    • Working Conditions :

  • Community Based with some time office / remote
  • Expectation of working remotely 25% and in the community 75%.
  • Travel may be required up to 75%
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    Case Manager Housing • Indianapolis, IN, United States

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