Customer Support Technician IV (SWAT)

Overview

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

Responsibilities

• The primary responsibility of the Customer Support Technician V is to provide remote technical support to customers.
• Ensure customer satisfaction involves proper support and service delivery and delivery on contracted services and SLAs.
• Work with other technicians and internal MSI teams to provide exceptional customer service and technical support, as well as troubleshoot and resolve issues with the customer.
• Operate in high security areas governed by the US Department of Justice's Criminal Justice Information Services (CJIS) Security Policy; successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customer is required.
• Work closely with development to identify and address major software issues impacting customers.
• Provide support and training to Front Office technicians.
• Succeed in high-pressure situations responding to customer outages.

Specific Knowledge and Skills

Requirements

Additional Details

Our U.S. Benefits

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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