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Donor Services Specialist

Donor Services Specialist

Gift of Life Marrow RegistryBoca Raton, FL, US
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Job Description

Job Title

Donor Services Specialist

Department

Donor Services

Education

Minimum High School Diploma or GED; college degree preferred (Associates or Bachelor’s Degree) Education and / or experience in healthcare preferred; or on-the-job training

Summary Statement

The Donor Services Specialist motivates potential donors in the Gift of Life’s registry to complete a confirmatory blood draw or extended testing.

Responsibilities

  • Contacts donors via the telephone and / or e-mail when called for further testing after initial recruitment.
  • Speaks with the donor and motivates with educational information on the donation process.
  • Seeks first contact support from donor advocates as necessary
  • Schedules donors for blood sample collections, coordinates testing kit distribution, and tracks deliveries.
  • Follows up with donors, drawing laboratories, phlebotomists, donor contacts, registries and transplant centers.
  • Troubleshoots unexpected complications associated with scheduling procurement and delivery of samples.
  • Develops relationships with phlebotomy services and laboratories.
  • Documents all procedures and workflows and recommends process improvement.
  • Performs other departmental duties as necessary, including but not limited to donor database maintenance, recruitment initiatives and web-based research.
  • Researches donors and calls associated contacts via social media.
  • Responsible for meeting individual and group Key Performance Indicators (KPI)
  • Other duties as assigned

Knowledge, Skills and Experience

  • Ability to prioritize work and multi-task effectively.
  • Sales Experience preferred.
  • Excellent oral and written communication skills.
  • Outstanding interpersonal skills, phone etiquette and sense of business protocol.
  • Proficient with MS Office Suite, including Outlook, Word and Excel.
  • Strong problem-solving and troubleshooting skills.
  • Motivated and goal-oriented self-starter.
  • Flexible schedule and willingness to travel as needed.
  • Able to demonstrate high degree of compassion and sensitivity when dealing with donors and their families.
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    Donor Specialist • Boca Raton, FL, US