CSR-Family Practice-Glendale (M : 11a-8p; Tue-Fri 8a-5p)

CSR-Family Practice-Glendale (M : 11a-8p; Tue-Fri 8a-5p)

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Brief Description This position is responsible for providing patient service in a clinical environment and maintaining patient demographic information. The Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments / co-payments, and perform other cashiering functions.

Essential Functions

• Updates patient demographics and verifies insurance information per visit.
• Collects payments and provides receipts.
• Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe.
• Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits.
• Schedules appointments and provides patients with future appointment details.
• Obtains medical records for same day appointments.
• Provides efficient and courteous phone support including answering patient questions / concerns, directing patients to the correct department, and coding telephone encounters to the correct department.
• Maintains regular and predictable attendance.
• Performs Other duties as required.

Position Qualifications

Minimum Qualifications :

Preferred Qualifications

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