Order Administration Supervisor

Overview

The Order Administration Supervisor will serve as liaison between the Manager and Order Administration team and oversee the department's daily operations. They will manage all aspects of incoming spectroscopy orders for domestic, international and intercompany territories. Interdepartmental collaboration to assist in maintenance of proficient order processing. Support global sales teams regarding information pertaining to order receipt, status, delivery, and invoicing. Manage phone inquiries and emails in an efficient and professional manner, routing them to the appropriate support personnel if needed. Coordinate deliveries with operations teams.

Responsibilities

• Foster the professional growth and development of the individuals on the Order Administration team.
• Quarterly review of staff performance and goal progress evaluations.
• Provide recommendations for annual merit increases.
• Promotion recommendations for staff that have met requirements for advancement.
• Liaison between Manager, Lead Order Administrator, and Order Administration team.
• Filter communications to the Order Administration team.
• Lead the team, evaluate department workload, and assign responsibilities.
• Coordinate administration of incoming orders, including communication maintenance between Sales, customers, and production teams and maintain adherence to documented workflows.
• Manage order flow through process of order receipt, order review, booking, delivery updates, shipping, and invoicing.
• Lead and maintain communication with customers, sales, and internal departments to confirm order specification requirements are met and accurate.
• Manage phone inquiries and emails from internal and external customers in a timely and professional manner.
• Manage preparation of additional documents as required to facilitate order fulfillment, in accordance with company policy and Government standards.
• Oversee and attend status meetings and communicate risks to business as it relates to the department and individual orders.

Essential Duties

Essential Requirements

Additional Requirements

Education & Experience Requirements

Seniority level

Employment type

Job function

Industries

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