System Administrator Associate_TS / SCI with Polygraph (Aurora)

Systems Administrator Associate

Transform technology into opportunity as a Systems Administrator Associate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator Associate you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Associate joining our team to support and manage the responsibilities of successful completion of all tasks in assigned projects.

The primary responsibilities of our Systems Administrator Associate are to maintain computers, voice, video, network, and server hardware equipment used to support IT services. They also provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware. Our technician is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions. This includes conducting in-depth troubleshooting of incident tickets and change requests leveraging a well-rounded understanding of baseline systems / services and troubleshooting techniques. This position requires a well-versed technician that can help clients install, repair, maintain hardware and software while building relationships with our customers.

Tier 2 Operations & Maintenance (O&M) Hardware Support Roles & Responsibilities :

• Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
• Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
• Install, upgrade, repair, support customer baseline equipment and related devices
• Perform daily systems checks, datacenter walkthroughs for alerts / alarms, degradation of services or systems
• Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
• Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
• Reseat cards, reboot hardware, replace hardware components, and replace cabling
• Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
• Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
• Provide situational awareness to operations leadership : technicians on incident troubleshooting actions, coordination, and resolution status
• Communicate incident ticket : change request updates with managers, team members, service providers, customers, and stakeholders
• Update incident : change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation
• Support non-standard surge services for special projects and high visibility activities as directed
• Collaborate with internal and external customers, agencies, and service providers
• Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
• Provide process improvement recommendations and integrate support best practices.
• Participates in special projects as required.

What You'll Need To Succeed :

Education : Technical Training, Certification(s) or Degree

Required Experience : 0+ years of related experience

Required Technical Skills : Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices

Security Clearance Level : TS / SCI with Polygraph

Required Skills and Abilities : Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment : CompTIA Security+ CE is the minimum certification.

Location : On Customer Site US Citizenship Required GDIT IS YOUR PLACE :

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays.

The likely hourly rate for this position is between $26.30 - $30.41. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours : 40

Travel Required : Less than 10%

Telecommuting Options : Onsite

Work Location : USA CO Aurora

Additional Work Locations :

Total Rewards at GDIT : Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work / life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.