Customer Care Manager

Customer Care Manager

P.E. Labellers S.p.A, is a company specialized in designing and producing labelling machines, using all the existing technologies (including cold glue, self-adhesive, hot melt, roll-fed, sleeving and combination system). P.E. Labellers provides solutions across numerous markets, including beverage, food, wine, cosmetics, and consumer goods. P.E. Labellers is a division of Pro Mach, a leading provider of integrated packaging and processing solutions for over 20,000 customers worldwide. Through multiple brands, Pro Mach provides product packaging and processing equipment, PMMI certified training, installation, parts, and service for primary and secondary packaging, flexible packaging, end-of-line packaging, and identification and tracking.

P.E, Labellers is seeking a talented Customer Service Sales Manager to ensure the company's customer service objectives / goals are achieved and to provide U.S and Canadian customers with prompt, high-quality product support. The position reports to the LCM Director of P.E. Labellers, USA.

Responsibilities :

• Lead and manage sales campaigns for P.E USA Customer Service products and services. Products Included : Change Parts, Rebuild / Audit Parts, New Machine Spares, and Service Contracts.
• Clearly define and communicate customer requirements and specifications to insure timely and effective solutions, cost build-ups and proposals are developed.
• Generate accurate sales forecast to give the organization a clear understanding of future business.
• Contact, qualify, and close new Customer Service opportunities and rigorously prospect for new business while following up on leads.
• Collaborate with marketing to develop promotional materials to promote contract offerings.
• Manage commercial aspects of the order, including order acknowledgement, resolution of open issues, invoicing, collection of payments and customer changes.
• Utilize experience, education, technical and product knowledge to develop and close profitable business in line with corporate goals
• Acts as the technical expert to the customer for P.E USA Customer Service products
• Prospects and penetrates assigned accounts independently
• Serves as the key member of the project team to ensure customer expectations are met

Qualifications :

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.