Customer Success Representative

Your Next Great Opportunity is Waving : Join Our Team at SRO Marketing!

Our company is looking for a motivated Customer Success Representative to be the friendly face of our San Francisco crew that values strong relationships and great service. Get ready to engage with customers, build relationships, and help them get connected to essential telecom services. We're looking for someone who is genuinely passionate about helping people and is excited to grow with us.

Our mission at SRO Marketing is simple : to connect people. We're a direct marketing company in San Francisco, and we believe in the power of real conversations. Every day, our team helps people get the services they need, and we do it with integrity and a drive to always learn and improve. If you're a compassionate and engaging individual who is ready to make a real impact on our clients’ lives while growing your career, we invite you to apply now!

Your Daily Impact

As a Customer Success Representative, you will be a key part of our team as the one responsible for making a positive first impression and securing new accounts.

Engage directly with customers to understand their needs and provide solutions.

Promote and sell TruConnect telecom services to potential customers, tailoring offers to their specific needs.

Guide customers through the enrollment process for new telecom accounts, ensuring accuracy and efficiency.

Provide exceptional service to new and existing customers, addressing any questions or concerns they might have.

Follow up with new accounts to ensure a seamless transition and customer satisfaction.

Collaborate with the sales team to help hit company targets and boost enrollment numbers.

Maintain accurate records of customer interactions and enrollment data.

Attend team meetings and trainings with fellow Customer Success Representatives to stay on top of product knowledge and best practices.