IT Deskside Services Technician

IT Deskside Services Technician (Help Desk) Location :

• Houston, TX Employment Type :          Full-time Overview We are seeking a dedicated and skilled Deskside Services Technician who is responsible for providing technical support directly to end users, resolving hardware and software issues, maintaining IT systems, and supporting internal business processes.
• The role requires a positive attitude, technical expertise, and the ability to work independently or as part of a cross-functional IT support team.
• Duties and Responsibilities Provide end-user support and resolve IT requests / issues with a professional, helpful attitude.
• Install and configure company-approved software.
• Identify, troubleshoot, and resolve or escalate hardware and software issues to the appropriate teams.
• Image, configure, and deploy laptops and desktops.
• Assist new hires with data backup to OneDrive and orientation on Help Desk support procedures.
• Manage and support mobile devices through Verizon MDM (Mobile Device Management).
• Create and manage user accounts in Active Directory.
• Maintain and update team inventory, software libraries, and procedural documentation (SOPs, “How-To” guides).
• Maintain and support audio / visual conferencing equipment in conference rooms.
• Provide technical research and answers to other Fii department inquiries.
• Perform regular inventories and asset audits.
• Support the OT (Operations Technology) production IT support team as needed.
• Assist in the technical setup and support for corporate events.
• Act as a liaison between internal teams and Google-partner accounts.

Help maintain printers :

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