Customer Experience Operations Consultant

A company is looking for a Customer Experience Operations Consultant - Transportation.

Key Responsibilities

Assess customer experience pain points and build Customer Experience strategy

Manage and facilitate customer operations process improvement initiatives and daily program / project management

Coordinate cross-functional teams and ensure on-time delivery of project plans while managing stakeholder communication

Required Qualifications

Minimum of 8 years of experience in consulting, strategic planning, and program management focused on operational improvements

Experience in the transportation industry with a strong background in customer operations

PMP certification or equivalent experience is desired

Bachelor's degree required; MBA strongly preferred

Experience with process mapping and KPI tracking, and proficiency in project management tools