Assistant General Manager

Assistant General Manager

Manages and leads all aspects of the business (People, Operations, Profits and Sales) in conjunction with the General Manager. Assists the General Manager with staffing, training, coaching and development of crew; providing quality food in a clean, safe and positive environment and delivering operational consistency and a great guest and employee experience. This role should be well-versed in all areas of the restaurant and on all five day parts. This role is expected to work a schedule of 45+ hours per week.

Supervisory Responsibilities

This position oversees drive-in operations in the absence of the General Manager and serves as the manager on duty when scheduled.

Essential Functions

People (Time Spent 25%)

• Assists with onboarding, training, development and performance appraisals for crew members and adapts training / coaching methods to accelerate learning
• Provides recognition to crew members; assists in executing employee engagement action plans and enhances the culture of the drive-in
• Works with General Manager to interview and hire crew members
• Resolves employee concerns with the assistance of the General Manager and regularly observes Crew to evaluate performance

Operations (Time Spent 45%)

Profit & Sales (Time Spent 30%)

Education and Work Experience

High school diploma or equivalent preferred but not required

1-2 Years of restaurant management experience (QSR preferred), leading shifts without supervision

Knowledge, Skills, and Abilities

Must have flexible availability to include peak shifts, nights, weekends and holidays

Strong leadership skills, with the ability to motivate and lead a team

A team player, willing to meet and exceed drive-in goals and objectives

Professional individual, who values people and demonstrates respect for others

Friendly and smiling faces that enjoy providing courteous service to our guests

Leadership and supervisory practices and skills; effective verbal and written communication skills

Problem solving, decision-making and conflict resolution skills

Ability to multi-task, follow directions and lead with autonomy once given directions

Able to proficiently utilize computer and technology platforms as required by the SRI policies.

Ability to have difficult conversations in an ever-changing environment

Time management, organizational and basic accounting and computer skills

Knowledge and experience with recruiting, interviewing and selection practices

Complies with Sonic Drive-in policies, procedures and all federal and state laws and regulation

Lives and breathes Sonic's core values

Leadership and supervisory skills that align with Sonic's Leadership Framework :

Physical Demands

While performing the duties of this job, the employee will continuously be standing, moving, bending, stooping, reaching, stretching and lifting. This position requires employees to work in close quarters with other employees and / or guests. The employee may frequently lift and / or move up to 50 pounds or more.

Work Environment

Frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions. The employee is occasionally exposed to raw meat, moving mechanical parts, airborne particles, hazardous materials, and risk of electrical shock. The noise level in the work environment is moderate to loud.

Additional Assistant General Manager Requirements

High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred.

Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision

Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays

Knowledge of recruiting, interviewing and selection practices

Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations

Leadership and supervisory practices and skills; effective verbal and written communication skills

Basic accounting and computer skills

Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems

Problem solving, decision-making and conflict-resolution skills

Willingness to abide by the appearance, uniform and hygiene standards at SONIC