Desktop Administrator II, IT Infrastructure - Plano

Why Ryan?

• Hybrid Work Options
• Award-Winning Culture
• Generous Personal Time Off (PTO) Benefits
• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
• Benefits Eligibility Effective Day One
• 401K with Employer Match
• Tuition Reimbursement After One Year of Service
• Fertility Assistance Program
• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

Desktop Administrator II supports and maintains distributed workstation environments across the Firm. Responsibilities include, but are not limited to installation, configuration, maintenance, and troubleshooting of both hardware and software in a corporate environment. The role provides Tier 1-2 support, contributes to internal IT initiatives, and helps foster operational knowledge across the team.

This is a hybrid role based in our Plano office, requiring in-office presence three days per week.

Responsibilities

Client

Value

Education And Experience

High-school diploma or GED required; 3-5 years of desktop support experience in a corporate or enterprise environment supporting both Windows and macOS devices preferred.

Computer Skills

Strong technical troubleshooting skills are required, with working knowledge of Windows 11, macOS, and Microsoft 365 applications (Outlook, Word, Excel, and OneDrive). Experience supporting collaboration and conferencing tools such as Zoom and Microsoft Teams is also required.

The role requires hands-on experience with ticketing systems such as Ivanti or ServiceNow, remote support platforms like Ivanti Neurons or TeamViewer, and endpoint management tools such as Microsoft Intune and SCCM. A solid understanding of Active Directory for user and device management is expected.

Familiarity with device encryption (e.g., BitLocker), basic network troubleshooting, software deployment, firmware updates, and secure imaging best practices are highly preferred. Exposure to PowerShell scripting and automation tools is a plus.

Certificates And Licenses

A valid driver's license is required due to occasional travel and on-site support. Industry certifications such as CompTIA A+ or Microsoft Certified : Modern Desktop Administrator Associate are preferred. Certifications in ITIL Foundation or Jamf 200 (for macOS environments) are considered a plus. Exposure to security or network-focused training, such as CompTIA Network+ or Security+ are beneficial.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Work Environment

Equal Opportunity Employer : disability / veteran

J-18808-Ljbffr