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Head of Retail

Head of Retail

gpacMacomb, IL, United States
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Job Description

A respected community bank in west-central Illinois is seeking an experienced Head of Retail Banking to lead its retail branch network. This role is designed for a hands-on leader who thrives in a small-bank culture where executives stay closely connected to staff, customers, and the community.

The position combines branch oversight, staff development, deposit growth, customer experience, and operational compliance . If you are an experienced retail banking executive who values impact, visibility, and strong community ties, this opportunity offers the chance to lead with purpose and influence.

Key Responsibilities

  • Provide strategic leadership and oversight for all retail banking functions across branches.
  • Lead, mentor, and develop branch managers, bankers, and frontline staff.
  • Drive growth in deposits, core accounts, and fee income through community-focused initiatives.
  • Oversee branch operations, customer experience, staffing, and risk management.
  • Partner with executive leadership on strategic planning, product development, and cross-sell initiatives.
  • Maintain regulatory compliance across retail banking functions.
  • Actively engage in branch visits, customer relationships, and community involvement.
  • Identify opportunities for process improvements to strengthen efficiency and service.

Qualifications

  • 10+ years in retail banking leadership with experience in community banks or credit unions.
  • Proven success leading teams, managing branches, and growing deposits.
  • Hands-on leadership style with the ability to stay visible and engaged.
  • Strong knowledge of retail banking products, branch operations, compliance, and customer experience.
  • Experience in staff development and succession planning.
  • Adaptability to a lean, relationship-driven environment.
  • Bachelor’s degree preferred, or equivalent experience in banking leadership.

    • Compensation & Benefits

  • Competitive base salary aligned with market and experience.
  • Comprehensive benefits package including medical, retirement, and PTO.
  • Monday-Friday banking schedule with presence in branches and community events.

    • Why This Role

  • Opportunity to lead the retail banking division of a well-capitalized community bank .
  • Influence and shape retail banking strategy in a visible, impactful leadership role .
  • Join a tight-knit culture where leaders are deeply connected to their teams and customers.
  • Strong, stable institution with a long-standing reputation for service and community commitment.

    • To Apply : Submit your resume in confidence or contact : crystal.fryers@gogpac.com

    All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

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    Head Of Retail • Macomb, IL, United States

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