Associate Analyst - Bank Fraud

Associate Analyst Bank Fraud Support

Ally Financial only succeeds when its people do - and that's more than some clich people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Associate Analyst Bank Fraud Support position handles incoming calls to assess various situations and identify risks. You will work closely with the Fraud Leadership and Operations to assist with the deterrence of fraud against Ally Bank. This requires the ability to conduct research, execute various methods and provide clear documentation of all findings. This role is in a call center environment with a minimum of 25 inbound and / or outbound calls per day. A successful candidate in this role is able to manage the large call volume while providing meticulously detailed fraud reviews of each findings.

Ally work locations are Lewisville, TX, Fort Washington, PA, Jacksonville, FL, and Charlotte NC.

We offer a weekly hybrid work schedule with 3 days in office and 2 from home.

Shift is Tuesday through Saturday 8 am - 5pm Eastern Time.

Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new / existing Ally Bank Deposit accounts.

Thoroughly research incidents and / or allegations and interact with other departments of Ally Bank, Risk, Compliance and Legal.

Some interaction may be necessary with other companies or local, state, and federal authorities.

Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.

Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Ally Bank departments.

Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.

Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.

Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

1+ year of experience in retail branch banking - Bank Fraud Preferred

1+ year of experience in Customer Service / Call Center environment (Preferred)

Knowledge of fraudulent banking transactions strongly recommended

Experience with Salesforce, WebCSR, FraudNet, Compass, and / or LexisNexis

Strong written and verbal communication skills.

Effective time management and organizational skills

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including :

Time Away : competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

Planning for the Future : plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

Supporting your Health & Well-being : flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family : adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult / elder day care program and childcare discounts.

Work-Life Integration : other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.