Payment Reminder Representative

Talented Individual Collection Specialist

SWBC is seeking a talented individual to communicate with various financial institutions' borrowers, through inbound and / or out-bound calling, to negotiate past due payments and resolve delinquent accounts. This role communicates with borrowers diligently, courteously and professionally while maintaining adherence to all federal, state and corporate regulations.

This role is a great opportunity to utilize your customer service knowledge with a softer collection approach when speaking to the customers. You will be able to interact with customers by assisting them with their payments. Your customer service skills will directly contribute toward SWBC's Mission to provide excellent customer service.

Essential duties include the following :

• Through inbound / out-bound calling, collects past due payments and / or payment arrangements to resolve delinquent accounts.
• Uses sound judgement and follows client and corporate policies to determine suitable collection solutions.
• Consistently documents conversations clearly and concisely in required collection systems; accurately updates borrower personal information to provide to financial institutions.
• Accurately processes electronic payments using the ECM / Portal system.
• Accurately investigates questions, problems or complaints and promptly refers complex situations to the appropriate resources to ensure client and borrower satisfaction.

Serious candidates will possess the minimum qualifications :

SWBC offers :

Additional Information :

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.