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Front Desk Associate (FT)
Front Desk Associate (FT)United Defense Tactical - Corporate • Costa Mesa, CA, US
Front Desk Associate (FT)

Front Desk Associate (FT)

United Defense Tactical - Corporate • Costa Mesa, CA, US
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Job Description

Job Description

Benefits :

  • Company parties
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Paid time off

Benefits / Perks

  • Employee discounts
  • Flexible scheduling
  • Career and leadership development
  • High-performance team culture
  • Community-driven workplace

    • Schedule / Expected Work Hours

  • 8-hour shift
  • Evening shift
  • Tuesday - Saturday workdays

    • Job Summary

    United Defense Tactical is seeking a proactive, customer-first leader to serve as our Member Services Team Member . This role is more than just a front desk positionits a pivotal leadership post in our mission-driven operation. You will be responsible for managing member interactions with professionalism and warmth while in a high-functioning front desk team that reflects our world-class standards.

    The ideal candidate brings natural leadership , strong organizational skills , and a solutions-focused mindset . Youll take ownership of the front-end experience, act as the communication hub for members and internal teams, and ensure all member-facing operations run smoothly and efficiently.

    Key Responsibilities

  • Serve as the face of United Defense Tactical, delivering a consistently exceptional and empowered member experience.
  • Maintain front desk operations with discipline, precision, and cleanlinessaligned with UDTs core value of world-class execution.
  • Manage incoming inquiries and resolve member concerns with professionalism, follow-through, and urgency.
  • Handle member check-ins, class registrations, payments, and account updates with accuracy and attention to detail.
  • Track and analyze member feedback to drive service improvements.
  • Collaborate cross-functionally with instructors, operations, and sales to ensure smooth execution of services.
  • Serve as a culture carrierenergizing the environment, solving problems before they escalate, and keeping the team accountable.

    • Qualifications

  • High school diploma or equivalent (Bachelors degree preferred).
  • 2+ years in a customer-facing role
  • Proven ability to lead teams , delegate tasks, and hold others accountable to high standards.
  • High emotional intelligence with natural people skills.
  • Tech-savvy and highly organizedcomfortable with POS systems, CRM tools, and Microsoft / Google platforms.
  • Ability to work independently in a fast-paced, high-performance environment.
  • A calm, professional demeanor under pressure.
  • Military, fitness, or tactical training environment experience is a plus. (not required)

    • About United Defense Tactical

    United Defense Tactical is a premier firearms and tactical training facility committed to empowering civilians, military personnel, and law enforcement with elite-level readiness. We combine discipline, realism, and community to deliver the most impactful training experience available.

    Our Mission

    To empower and educate through reality-based tactical training that prepares individuals to protect themselves and others.

    Our Core Values

  • Dont make excusesmake it happen.
  • Serve selflessly and with the highest integrity.
  • Show up with positivity, high energy, and excitement.
  • UDT is a synonym for world-classoperate like it in everything you do.
  • Be organized. Be clean. Be prepared.
  • Keep calm and respect others.
  • Educate & Executebut more importantly, EMPOWER.
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    Front Desk Associate • Costa Mesa, CA, US