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Service Delivery Coordinator II
Service Delivery Coordinator IISQA Services • Cleveland, OH, US
Service Delivery Coordinator II

Service Delivery Coordinator II

SQA Services • Cleveland, OH, US
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Service Delivery Coordinator II

For almost 30 years, SQA Services has been a premier leader in providing managed supplier quality services for audits, assessments, remote surveillance assessments, corrective actions, remediation, inspections, and engineering to manufacturers within all industries.

Key Responsibilities

  • Review Auditor capacity and skill set with actual SQA demand to align as much as possible
  • Maintain auditor engagement and retention metrics
  • Onboard new auditors via standard training, onboarding call, and SQA process review.
  • Ensure all SQA auditors have an updated resume before conducting an audit, and at least annually
  • Use scorecard for auditor performance to accurately assign and update StepQ flag
  • Remediate auditor performance and behavior issues
  • Review and approve auditor timesheets

Required Qualifications

  • Bachelor's degree
  • Intermediate knowledge of HR principles, labor laws, and employment regulations
  • Ability to multi-task
  • Flexibility to work on various projects
  • Able to have crucial conversations with employees
  • Ability to handle confidential information with discretion
  • Strong communication and interpersonal skills
  • Strong Microsoft Office computer skills

    • Preferred Qualifications

  • Bachelor's degree in Human Resources, Communication, Business Administration, or a related field
  • 2+ years of experience in an HR role
  • 1+ year of experience in a manufacturing or consulting company
  • Experience working in a fast-paced environment
  • Willingness to learn on the job
  • Problem-solving and critical thinking skills

    • $24 - $29 an hour

    SQA is an Equal Opportunity Employer. Employment is based on merit and qualifications and is not influenced by race, color, religion, gender, national origin, veteran status, disability, age, sexual orientation, gender identity, marital status, or any other legally protected status.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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    Service Delivery Coordinator • Cleveland, OH, US