Contact Center Trainer

A company is looking for a Contact Center Trainer - REMOTE.

Key Responsibilities

Design and maintain training materials and deliver engaging training sessions

Identify training needs and develop scalable training programs aligned with business priorities

Monitor trainee progress, provide feedback, and collaborate with leaders to address skill gaps

Required Qualifications and Education

Bachelor's degree in Communications, Education, Business, or a related field

3-5 years of experience in training, facilitation, or instructional design, preferably in a contact center

Experience in veterinary, healthcare, or pet care environments

Professional certifications in training or instructional design are preferred

Proficiency in Microsoft Office Suite and experience with LMS and virtual training tools