Medical Transfer Specialist

Transfer Center and provides services including emergency requests

to transfers critical patients to MedStar Hospitals for conditions such as heart attacks, strokes, trauma and other time sensitive

emergencies; non-emergency transfer requests to MedStar hospitals; dispatching of helicopters and ground critical care / ALS

ambulances; requests for ambulance and wheelchair transports for all MedStar hospitals; coordination of critical responses such

as in-hospital Code Heart; coordination of regional hospitals information during disasters; critical radiology transfers; and other

critical transfers for the MedStar Health system.

1. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

2. Acts as a backup resource for administrative positions within the practice.

3. Acts as a patient advocate and handles incoming complaints and concerns related to billing and collections to attain maximum patient satisfaction. Maintains ongoing communication with the billing company.

4. Assures adherence to my MedStar Management Guidelines including, but not limited to the following : reviews material in Toolkit with all associates and assures they complete training, provides daily management of patient portal transactions, assures workflow procedures are implemented, offers access to the portal to all appropriate patients, reviews monthly dashboard performance reports (SLA's) and intervenes as appropriate, assures marketing materials are maintained and displayed with the medical office, escalates any problems / concerns as appropriate, maintains communication with IS patient portal team to provide staff updates as needed and notifies my MedStar team if the primary or back-up contact changes.

5. Demonstrates behavior consistent with MedStar Health's mission, vision, goals, objectives, and patient care philosophy.

6. Implements, monitors, and reinforces MedStar Health and MedStar Medical Group policies and procedures. Works with the Practice Administrator to modify and streamline workflows and improve other processes to create an efficient practice.

7. Oversees and audits the balancing of cash receipts and preparing the daily deposits and end-of-shift reconciliation in the Practice Management System.

8. Performs all user audits and functions related to staff inputting data into the Practice Management System. Performs assigned audit functions to ensure data is properly communicated to the billing company.

9. Performs other duties as assigned.

10. Reviews encounter forms daily for completeness and correctness. Addresses coding problems with providers. Alerts Practice Administrator if additional coding training is needed.

• Additional Skills & Qualifications

Must have 2-4 years of medical front desk, medical office assistant, medical transfer coordination experience or something similar.

Medical Terminology is a must

High School Diploma

• Pay and Benefits

The pay range for this position is $20.00 - $26.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Lanham,MD.

• Application Deadline

This position is anticipated to close on Oct 29, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.