Operations Dispatch Manager

Dispatch / Operations Manager

SBI Materials, a subsidiary of Heritage Landscape Supply Group, is seeking a motivated and organized Dispatch / Operations Manager to join our growing operations team.

This position supervises 6-10 direct reports, depending on business needs. This is a salaried position with a range of $70,000 - $80,000 and an expected work week of 45-50 hours, M-F.

Heritage Landscape Supply Group believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.

Specific Skills

• Schedule deliveries for all locations in designated territory.
• Plan daily routes to maximize efficiency and meet the companies' sales and productivity goals and expectations.
• Assign, plan and select trucks with the proper capabilities to fit the job.
• Track the status of deliveries and monitor whether they will meet the schedule commitments utilizing our GPS tracking, messaging software and direct communications with the branch team.
• Communicate with customers and branch teams to confirm availability and keep them informed regarding deliveries and estimated time of arrivals throughout the day.
• Managing customer expectations and complaints regarding timeliness of delivery teams arriving to the customers job sites.
• Evaluate and make decisions regarding what jobs to move or reschedule when and as needed.
• Managing opportunities that arise throughout the day such job changes, emergencies and adjust the schedule to accommodate while minimizing disruption to productivity goals while maintaining customer satisfaction.
• Effectively adjusting routes to address issues as they develop during the day while minimizing disruption to productivity goals while maintaining customer satisfaction.
• Work closely with our branch operations team to insure all the necessary materials are available, staged and ready for the daily routes.
• Work closely with the branch operations to coordinate transfers of materials and supplies as needed.
• Secondary supervisor of all fleet operations; delivery, maintenance coordination, and business development strategies to achieve desired results.
• Maintain our culture, following policies / procedures implemented by Management.
• Uphold standards around customer service.
• Ensure completion of weekly safety briefs and daily pre-trip inspections with assigned team.
• Review and approve timecards.
• Work with sales and counter staff to ensure that required payment is collected in full prior to delivery of materials.
• Monitor CDL Driver Hours of Service and ensure full compliance with all FMCSA regulations.
• Assist with the preparation of delivery paperwork.
• Promote Heritage Initiatives, including automated delivery notifications and collection of Proof-of-Delivery photos.
• Other tasks as necessary.

Qualifications :