Customer Service Manager

Customer Service Manager Opportunity

Hand & Stone Massage and Facial Spa is a successful franchisor with over 550 locations across the US and Canada. Hand and Stone Massage and Facial Spa in Palm Coast, FL is family-owned, and our reputation is built on our culture experienced team, and established client base.

Hand and Stone Massage and Facial Spa in Palm Coast is currently seeking an engaging Customer Service Manager to lead our spa team to drive growth of our spa's recurring membership model. This is an entry level management position with opportunity for advancement, as we will be opening more spas, and continuing to grow.

As a Sales Leader, you'll be the driving force behind our sales associates; coaching, motivating, leading, and hitting those sales targets. Get ready to connect with potential customers, understand their needs, build relationships and seal the deal. We need leaders with engaging personalities and communication skills who put our customers at ease and have a gift for closing sales.

The ideal Spa Manager has 23 years' experience in leading a sales or commission-based sales team. Membership sales model is a plus. They are confident in performing personal sales, training and motivating a sales team, teaching customer engagement and driving performance.

Key Responsibilities of the Customer Service Manager :

• Measure membership conversion and drive results. Have a proven strategy in place and be ready to adjust as needed based on results. Minimum membership conversion standard for this role is 20%.
• Craft and run ongoing sales training programs and for our spa associates. This includes through role play, morning meetings, sales goals, contests, and more.
• Set sales goals and drive performance to achieve daily, weekly, monthly and annual sales goals. Lead by example.
• Analyze customer satisfaction scores and identify areas of opportunity.
• Create a competitive, collaborative culture of education, motivation, and performance. Understand how to coach your team across the finish line and celebrate those achievements together!
• Cover any needed shifts at the front desk to maximize performance and promote excellent customer service.

Experience Needed for this Role :

Benefits Include :