Customer Service Representative
The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.
This is a FULL-TIME position (40 hours per week) that pays $17.00 / hour
Benefits : a regular weekly schedule, medical benefits, dental benefits, vision benefits, 401k match, profit sharing, paid time off, car rental and car purchase discounts, and a fun and friendly place to work!
Apart from religious observation, must be able to work the following schedule :
- Sunday 8 : 00am-2 : 30pm, Monday 7 : 00am-6 : 30pm, Tuesday 7 : 00am-6 : 30pm, Wednesday 7 : 00am-12 : 30pm, Thursday 7 : 00am-12 : 30pm
- Wednesday 10 : 00am-6 : 30pm, Thursday 7 : 00am-6 : 30pm, Friday 7 : 00am-6 : 30pm, Saturday 7 : 30am-3 : 00pm
- Thursday 12 : 00pm-6 : 30pm, Friday 7 : 00am-6 : 30pm, Saturday 7 : 30am-3 : 00pm, Sunday 8 : 00am-2 : 30pm, Monday 9 : 00am-6 : 30pm
Job location : 13740 W Van Buren St, Goodyear, AZ 85338
Responsibilities
Meet and greet customers in a friendly and timely mannerProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneUnderstand and communicate rental terms and conditions, vehicle features and other servicesProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsTake incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A / Rs and miscellaneous calls as assignedResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as : research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer / Disability / Veterans
Qualifications
Must be at least 18 years of ageMust have at least 1 year prior customer service experienceMust have a valid drivers license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related convictions (DWI / DUI) on driving record in the last 3 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future