Technical Support Engineer

A company is looking for a Technical Support Engineer to troubleshoot and resolve complex customer technical issues.

Key Responsibilities

Implement strategic business decisions and contribute to product / process improvements

Engage in readiness programs and mentor other Technical Support Engineers

Provide complex troubleshooting and collaborate with cross-functional teams to resolve customer issues

Required Qualifications

Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of relevant experience OR 5+ years of relevant experience

Ability to meet security screening requirements

Verification of citizenship due to legal restrictions

Microsoft Technology Certifications are preferred

Basic knowledge of networking protocols and scripting skills