System Analyst

Job Description

Job Description

System Analyst

Department : Operations Core Banking

Reports To : Core Banking Lead

Job Status : Full Time

Travel : No Travel Required

Work Schedule :

Monday- Friday 8am to 5pm

After Hours and On Call Required

Summary :

Our Core Banking team is searching for a highly skilled and proactive System Analyst to join our close-knit team. In this vital role, the applicant will be instrumental in the comprehensive monitoring, review, and maintenance of our core banking applications. Beyond routine support, this individual will play a critical role in incident response, contributing to change control processes, and actively participating in project management initiatives. This includes troubleshooting complex application issues, preventing recurrences through diligent problem management, and assisting with critical upgrades, releases, and evolving system requirements. This position demands a blend of effective communication, sharp analytical abilities, proven problem-solving skills, coupled with the ability to produce reports, memos, and root cause analysis, to ensure secure and reliable banking operations.

Responsibilities :

• Core Application Management and Support :
• Proactively analyze, assess, monitor, and maintain existing core banking software applications and procedures to ensure optimal performance, stability, and system health.
• Develop comprehensive expertise in all software applications, serving as a primary point of contact for complex application issues.
• Take ownership of incoming problem tickets from end-users, swiftly resolving application and software issues across servers, databases, and other mission-critical systems.
• Incident & Problem Resolution
• Lead incident management efforts from initial identification through resolution, ensuring minimal impact and timely communication.
• Conduct thorough root cause analyses for critical incidents and recurring issues, developing and implementing strategies to prevent future occurrences.
• System Enhancement & Lifecycle Management

Strategically recommend and execute essential software improvements and upgrades. Prioritize and administer all instances requiring enhancements or defect resolutions to maximize system efficiency.

Develop clear and comprehensive documentation and resources for service improvement plans, crucial business continuity initiatives, and provide clear technical direction through precise process models, specifications, diagrams, and charts.

Qualifications

This job description provides a general overview of the System Analyst’s responsibilities. It is not an exhaustive list of all duties and tasks, and the scope of responsibilities will evolve to meet changing business needs and advancements in technology.