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Client Services Specialist

Client Services Specialist

Pallet Services, Inc.-WklyClarence, NY, US
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Job Description

Job Description

Pallet Services Inc. is seeking a proactive, driven, and organized individual who is also technologically adept to take on the role of a Customer Support Specialist.

Main Responsibilities Include, but Are Not Limited To :

  • Acting as a point of contact for customer inquiries, delivering product information, and relaying product challenges to internal teams.
  • Assisting the sales manager and representatives with various tasks, such as scheduling meetings, preparing sales materials, and maintaining customer records.
  • Submitting orders to production for processing.
  • Preparing sales reports and other documentation as necessary to support the sales team.
  • Collaborating with all internal departments.

Key Skills Required :

  • A solid understanding of sales processes and the capacity to support sales strategies.
  • Proficiency in computer systems, including data entry; prior experience with Mill Manager / Pallet Tracker is highly desirable.
  • Excellent written and verbal communication skills for effective interaction with customers and colleagues.
  • Strong organizational skills to manage multiple tasks, data, and customer information efficiently.
  • The ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced environment.
  • Attention to detail to ensure accuracy in all aspects of the role, from data entry to customer communications.
  • A proactive approach to problem-solving, with the ability to anticipate needs and identify potential challenges before they arise.
  • A customer-focused mindset, with a commitment to delivering exceptional service and fostering positive relationships.
  • The capacity to learn quickly and adapt to new technologies and processes as required.

    • This position offers an exciting opportunity to be an integral part of a dynamic sales team, contributing to the overall success and growth of the company.

    Candidates who are enthusiastic, driven, and eager to make an impact are encouraged to apply.

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    Client Service Specialist • Clarence, NY, US