Regional Technical Service Support Specialist (Texas/Oklahoma)Vermeer Corporation • Pella, IA, US

Regional Technical Service Support Specialist (Texas / Oklahoma)

Vermeer Corporation • Pella, IA, US

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Overview

Regional Technical Service Support Specialist (Texas / Oklahoma) – Vermeer Corporation

Role : Provide primary technical assistance within a Forage region and secondary support in other areas; conduct technical training on Vermeer Forage products to dealers; assist with Tier 2 level phone calls from dealers and customers.

What You'll Do

Provide timely technical support to customers and dealers within region via email, telephone or in person.
Ensure all service calls and quality issues are tracked and documented in the customer support database.
Support service training courses by testing, researching and serving as an expert on the product.
Research issues with products in the field to aid in development of a field kit to resolve issues. Provide information to Service Manager for service bulletins and field notes to inform field representatives of changes in performance or product enhancements. Work with engineering design to make suggestions to enhance product serviceability.
Administer and track use of after-warranty policy for dealers in the territory.
Coach dealers to increase field campaign completion, pre-delivery performance and post-season completions.
Educate dealers on newly released field campaigns and machine enhancements.

What We're Looking For

Associates degree from a technical school or applicable skilled trades program in automotive technology, diesel technology, industrial systems technology, ag systems technology, or related field is preferred. Minimum of seven years previous mechanical, agricultural, or technician experience and / or job training; and / or a combination of education and experience, required.

Previous experience in electrical and hydraulic systems is preferred.

Ability to provide informative and professional assistance when working with the public / customers and co-workers and maintain positive interpersonal relationships which encourage openness.

Ability to read hydraulic and electrical schematics and blueprints. Ability to read and use measuring devices, including micrometers.

Ability to expedite reasonable solutions to the field in a timely manner for customer satisfaction.

Driver's license required. Ability to obtain Class 1 CDL License preferred if job duties require it.

Travel

Significant travel is expected of this position.

Candidates must reside in or near the Texas / Oklahoma area or demonstrate willingness to relocate in order to effectively service the territory.

Work Location

REMOTE : A team member's day-to-day work may be best completed from a location other than a Vermeer campus. There will be instances where the work requires time spent on a Vermeer campus. Discuss specific arrangements with your manager. Remote team members are eligible for business-related reimbursements per the work location policy.

Equal Opportunity Employer

At Vermeer Corporation, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at (641) 621-8767 or at hr@vermeer.com.

Additional

Seniority level : Not Applicable

Employment type : Full-time

Job function : Information Technology

Industries : Construction, Farming, and Machinery Manufacturing

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Technical Support Specialist • Pella, IA, US